{"id":884,"date":"2016-04-26T18:08:54","date_gmt":"2016-04-26T18:08:54","guid":{"rendered":"http:\/\/industry.saturnthemes.com\/?page_id=884"},"modified":"2023-12-04T00:51:28","modified_gmt":"2023-12-04T00:51:28","slug":"frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/highgrove.co.nz\/frequently-asked-questions\/","title":{"rendered":"FAQs"},"content":{"rendered":"[vc_row full_width=&#8221;stretch_row&#8221; wpex_bg_overlay=&#8221;color&#8221; wpex_fixed_bg=&#8221;fixed&#8221; css=&#8221;.vc_custom_1552270312348{padding-top: 80px !important;padding-bottom: 80px !important;background-image: url(https:\/\/highgrove.co.nz\/wp-content\/uploads\/2019\/03\/DSC_4913.jpg?id=3686) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; wpex_bg_position=&#8221;center center&#8221; wpex_bg_overlay_color=&#8221;#000000&#8243; wpex_bg_overlay_opacity=&#8221;.4&#8243;][vc_column css=&#8221;.vc_custom_1521719321579{margin-bottom: 0px !important;}&#8221;]<h1 class=\"vcex-module vcex-heading wpex-text-2xl wpex-font-normal wpex-m-auto wpex-max-w-100 vcex-heading-plain wpex-block wpex-text-center\" data-wpex-rcss='{&quot;font-size&quot;:{&quot;d&quot;:&quot;50px&quot;,&quot;pl&quot;:&quot;35px&quot;,&quot;pp&quot;:&quot;35px&quot;}}' style=\"color:#ffffff;\"><span class=\"vcex-heading-inner wpex-inline-block wpex-clr\">Frequently Asked Questions<\/span><\/h1><h3 class=\"vcex-module vcex-heading wpex-text-2xl wpex-font-normal wpex-m-auto wpex-max-w-100 vcex-heading-plain wpex-block wpex-text-center vc_custom_1555350283245\" style=\"color:#ffffff;font-family:&#039;Source Sans Pro&#039;,sans-serif;font-size:20px;font-weight:300;\"><span class=\"vcex-heading-inner wpex-inline-block wpex-clr\">Please find a selection of frequently asked questions below.<\/span><\/h3>[\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1520965567146{margin-top: -50px !important;padding-top: 100px !important;}&#8221;][vc_column][vc_tta_accordion][vc_tta_section title=&#8221;Who owns the village?&#8221; tab_id=&#8221;1493349136793-e9f2e6c4-27b7&#8243;][vc_column_text]The village is owned and operated by Highgrove Holdings Limited with Geraldine, Khim Ferry and Linda McFadyen as Directors. Geraldine, Khim and Linda are committed to providing a village environment, which will be supportive, happy and caring.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Why move in to a village? What are the benefits?&#8221; tab_id=&#8221;1493349136726-b53140e6-683c&#8221;][vc_column_text]Village life offers the best of both worlds, you can enjoy the benefits of privacy and security whilst not having to worry about maintaining your home. Choosing a village which suits you can enrich your lifestyle and give you the time you deserve to pursue your interests in a friendly and safe environment. Some reasons to move to a village are:<\/p>\n<ul>\n<li>Enjoy the privacy of your own home<\/li>\n<li>Maintain independence in a supportive environment<\/li>\n<li>Peace of mind from 24 hour \u2018on call\u2019 assistance<\/li>\n<li>Gain access to a variety of services and recreation facilities<\/li>\n<li>Remove the major worry of maintaining a home<\/li>\n<li>Eliminate the need to worry about security<\/li>\n<\/ul>\n<p>The most common phrase we hear from existing residents is \u201cI wish I had made the decision to move sooner.\u201d Villages provide a haven for people who seek an improved quality of life and peace of mind, financial and physical security, whilst retaining their independence within an open environment. Village Lifestyle is designed to afford you a lifestyle with abundant advantages not found in conventional suburban living, a place to relax and set a pace for yourself. Allowing you the opportunity of sharing skills and talents with the other village residents, if you so desire.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Who are Geraldine and Khim Ferry?&#8221; tab_id=&#8221;1493349245066-7f64868f-a3ac&#8221;][vc_column_text]Gerrie and Khim are a mother and daughter team. Gerrie is a Registered Nurse and well qualified as a people person. Khim holds a Bachelor in Commerce and Arts from Auckland University and has been involved in the family business for many years. The family continue to own and operate Greenview Park Village established in 1997, which they designed and built. Visit Greenview online www.greenview.co.nz.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is the Village financially viable? What are the chances of it going into receivership?&#8221; tab_id=&#8221;1493349272019-8cd66242-d191&#8243;][vc_column_text]The Village is funded in part by private equity from the Ferry Family, and by funds advanced by ANZ National Bank. Audited Financial Statements are available each year. The Statutory Supervisor receives a Quarterly Directors Report on Highgrove Village, which incorporate financial covenants set by them. A Financial Quarterly Report on the Ferry Group is checked by the Bank\u2019s credit team, covenants and ratios are keys indicators which are met each quarter.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I purchase a home at Highgrove Lifestyle Village?&#8221; tab_id=&#8221;1493349316000-8ce704d4-0626&#8243;][vc_column_text]Firstly, an Application Form needs to be completed. You will then be supplied with the following documents:<\/p>\n<ul>\n<li>The Disclosure Statement<\/li>\n<li>The Occupation Right Agreement<\/li>\n<li>Dept. of Building and Housing Code of Practice<\/li>\n<li>The Code of Residents\u2019 Rights<\/li>\n<\/ul>\n<p>On completing an Application form, you will be asked to pay a deposit of $2,000 with no further payment necessary until final settlement. The deposit will be held by the Statutory Supervisor and is fully refundable on request (with any interest accrued), if you choose not to proceed.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What type of title do I get, how do I own my Apartment?&#8221; tab_id=&#8221;1493349348024-9731b77e-6b52&#8243;][vc_column_text]You occupy your home with a \u201cOccupation Right Agreement\u201d (ORA). This form of agreement is provided for under the Retirement Villages Act 2003 and is considered best practice in the Retirement Village Industry.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How does the Occupation Right Agreement (ORA) protect my financial interest?&#8221; tab_id=&#8221;1493349377946-171b53d7-744d&#8221;][vc_column_text]Your interests are protected by means of a Memorandum of Encumbrance, which is registered over the title of the village property and held in the name of the Statutory Supervisor. The Memorandum of Encumbrance is like a first mortgage over the land, which acts as security to ensure performance of the Village\u2019s responsibilities, as stated in the Occupation Right Agreement.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is a Statutory Supervisor?&#8221; tab_id=&#8221;1493349402585-4a14ab62-46f0&#8243;][vc_column_text]Effectively they act as a \u201cwatchdog\u201d over the operations of the Village on behalf of Residents. This includes ensuring Highgrove Village fulfils its obligations as stated in the Occupation Right Agreement under the Retirement Villages Act 2003. We have appointed Covenant Trustee Services Limited as our independent Statutory Supervisor whose role is to protect the rights of our Residents. Covenant Trustee is New Zealand\u2019s leading provider of statutory supervision services to the retirement village. More information available at www.covenant.co.nz[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do Residents have a \u201cvoice\u201d in the Village?&#8221; tab_id=&#8221;1493349426022-8f9f0d94-bbc9&#8243;][vc_column_text]A Resident Committee will be elected by the Residents. This Committee will liaise with Village Management. The Committee plays an important role in providing a communicative and happy village.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the Village Weekly Fee and what does this cover?&#8221; tab_id=&#8221;1493349450558-9eb9fd44-6f4e&#8221;][vc_column_text]The Village \u2018Weekly Fee\u2019 is $162.69 ($705 per month). It is actual cost, with no profit margin. Your \u2018Weekly Fee\u2019 covers the village operating costs, these include:<\/p>\n<ul>\n<li>Maintenance of Grounds and Communal Areas<\/li>\n<li>External Building Maintenance<\/li>\n<li>Administration Costs including staff costs<\/li>\n<li>Statutory Supervisor\u2019s fee<\/li>\n<li>Rubbish disposal<\/li>\n<li>Rates (Land and Water)<\/li>\n<li>Building Insurance<\/li>\n<li>Village Vehicle and Transport<\/li>\n<li>Emergency Calls<\/li>\n<li>Security<\/li>\n<li>Long-term Maintenance Provision Fund<\/li>\n<\/ul>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can the weekly fee change?&#8221; tab_id=&#8221;1493349478345-130392c0-780c&#8221;][vc_column_text]Yes, the reality of the weekly fee is that it covers the day to day costs of running Highgrove. During the sell-down phase we subsidise the overall running of the village. Once the village is fully occupied, we expect it to become self-sufficient in covering its costs. The Weekly Fee is an actual cost; it does not include a profit margin, we would not envisage this to increase more than CPI. Council Rates is the largest component of the weekly fee, it has been the largest influence on weekly fee increases at our Waitakere Village. A full financial report is prepared annually; it includes prior year operating accounts and the coming year forecast budgets. The Company\u2019s Auditors and Statutory Supervisor review these accounts before it is distributed to residents.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are there any other costs involved?&#8221; tab_id=&#8221;1493349504561-b54e230d-bdb3&#8243;][vc_column_text]Yes. You will be responsible for all private usage within your home such as power, telephone, contents insurance and the interior up-keep of your home.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are there any other costs involved when I leave the village?&#8221; tab_id=&#8221;1493349531846-971e16e5-6d69&#8243;][vc_column_text]No. We will refurbish your apartment to an \u2018as new\u2019 condition; facilitating sale of your apartment. We will also manage the entire sale process, which may include: marketing, stage furniture and open homes etc.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;When will the Village Facilities be available?&#8221; tab_id=&#8221;1493349572556-a5e3e3a0-c29b&#8221;][vc_column_text]Community facilities are available and ready for your enjoyment. Facilities include a dining room, bar and club lounge, indoor heated pool and spa, indoor bowls, gymnasium, library with internet access and hair salon.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the 24hr Emergency Callout?&#8221; tab_id=&#8221;1493349605664-cf7905a0-a154&#8243;][vc_column_text]Each apartment is equipped with emergency call buttons and a pendant you can wear. These are linked directly to our on-site Hospital Nurse Care System. Once activated care staff at the Hospital are alerted. A trained member of staff will respond immediately to any emergency.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What additional services will be provided?&#8221; tab_id=&#8221;1493349643222-673fc105-2dfd&#8221;][vc_column_text]Additional Service Packages are available to meet Residents\u2019 needs. Service packages can cater for a wide variety of needs; these can incorporate anything from meals, laundry and cleaning services to the delivery of care in your home.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are there provisions for on-going care?&#8221; tab_id=&#8221;1493349677062-be8dc61c-87a7&#8243;][vc_column_text]Yes. Patrick Ferry House, our on-site Hospital, is adjacent to the Village. Patrick Ferry House will provide Emergency Assistance and will provide the requested Additional Services. As a Highgrove Resident, you will have a right of priority admission over any waiting list.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I have my own garden?&#8221; tab_id=&#8221;1493349715013-7a39fe02-c3ed&#8221;][vc_column_text]Yes, you may if you wish, maintain the garden adjoining your apartment and\/ or other areas as arranged with the Village Manager.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Will I be able to have a pet?&#8221; tab_id=&#8221;1493349739676-0dc19010-f172&#8243;][vc_column_text]We recognise the value of pets and the companionship they provide. However, we must also protect other residents\u2019 right to quiet enjoyment of their home and village amenities. Subject to the Village Manager\u2019s approval, you may be able to bring your current pet to Highgrove Village.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What happens when I go on holiday?&#8221; tab_id=&#8221;1493349773433-17ce039e-719e&#8221;][vc_column_text]While you are away you can relax with the knowledge that your home is secure, your mail collected, and exterior maintenance taken care of. It is your home and you may come and go as you please.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can I have my friends, family or relatives stay?&#8221; tab_id=&#8221;1493349808323-637b35f8-f892&#8243;][vc_column_text]Yes. It is your home and your visitors are most welcome in the Village at any time. Friends, family or relatives can stay on a short-term basis.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the Retirement Village Association (RVA)? Does this benefit me?&#8221; tab_id=&#8221;1493349837936-af5bcf9a-97b9&#8243;][vc_column_text]The Retirement Villages Association of New Zealand Inc (RVA) is a voluntary membership association for retirement villages in New Zealand. The RVA is a national body that works to represent, protect and promote the interests of its members and their associated services. The principal aim of the RVA is to represent villages with a shared vision for providing quality services. In order to achieve this aim, the association has for some time had a member Code of Practice requiring RVA members to operate their villages in a professional manner and with the highest level of integrity. The Code of Practice is externally audited and provides assurance to residents and members that village management is meeting the required standards. For more information visit www.retirementvillages.org.nz[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is your complaints procedure?&#8221; tab_id=&#8221;1494908060743-59cd18a2-a3be&#8221;][vc_column_text]Please <a href=\"https:\/\/highgrove.co.nz\/wp-content\/uploads\/2018\/02\/Highgrove-Complaints-Policy-1-April-2017.pdf\" target=\"_blank\" rel=\"noopener noreferrer\">click here to download our complaints policy<\/a>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;middle&#8221; wpex_bg_overlay=&#8221;color&#8221; wpex_fixed_bg=&#8221;fixed&#8221; min_height=&#8221;300px&#8221; wpex_bg_overlay_color=&#8221;#000000&#8243; wpex_bg_overlay_opacity=&#8221;.4&#8243; css=&#8221;.vc_custom_1552270141370{background-image: url(https:\/\/highgrove.co.nz\/wp-content\/uploads\/2019\/03\/DSC_5877.jpg?id=3662) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_column css=&#8221;.vc_custom_1519056840785{margin-bottom: 0px !important;}&#8221;]<div class=\"vcex-module vcex-testimonials-fullslider light-skin has-controlnav\"><div class=\"wpex-slider slider-pro\" data-fade-arrows=\"false\" data-arrows=\"true\" data-buttons=\"true\" data-loop=\"true\" data-fade=\"true\" data-auto-play-delay=\"5000\" data-animation-speed=\"600\" data-height-animation-duration=\"500\" data-touch-swipe-desktop=\"false\"><div class=\"wpex-slider-slides sp-slides\"><div class=\"wpex-slider-slide sp-slide post-3035 entry type-testimonials\"><div class=\"vcex-testimonials-fullslider-inner clr textcenter\"><div class=\"entry wpex-clr\" style=\"font-size:18px;font-weight:300;\"><p>Thanks Patrick Ferry House, we\u2019re so lucky to have picked you!<\/p>\n<\/div><div class=\"vcex-testimonials-fullslider-author clr\" ><div class=\"vcex-testimonials-fullslider-author-name\">Janet Templeman &amp; Leonie Gallaher<\/div><\/div><\/div><\/div><div class=\"wpex-slider-slide sp-slide post-3033 entry type-testimonials\"><div class=\"vcex-testimonials-fullslider-inner clr textcenter\"><div class=\"entry wpex-clr\" style=\"font-size:18px;font-weight:300;\"><p>&#8220;Thanks for the consideration and dedication you show towards my Dad.  His profession was one of \u2018caring\u2019 for people less fortunate, so it is nice to know he is now on the receiving end.  Keep up the good work.&#8221;<\/p>\n<\/div><div class=\"vcex-testimonials-fullslider-author clr\" ><div class=\"vcex-testimonials-fullslider-author-name\">Megan<\/div><\/div><\/div><\/div><div class=\"wpex-slider-slide sp-slide post-3031 entry type-testimonials\"><div class=\"vcex-testimonials-fullslider-inner clr textcenter\"><div class=\"entry wpex-clr\" style=\"font-size:18px;font-weight:300;\"><p>&#8220;Thank you for the good care you have given Mike over the last week.  I appreciate the attention you give him which gives me the opportunity to recharge my batteries.&#8221;<\/p>\n<\/div><div class=\"vcex-testimonials-fullslider-author clr\" ><div class=\"vcex-testimonials-fullslider-author-name\">Pat Scott<\/div><\/div><\/div><\/div><div class=\"wpex-slider-slide sp-slide post-3021 entry type-testimonials\"><div class=\"vcex-testimonials-fullslider-inner clr textcenter\"><div class=\"entry wpex-clr\" style=\"font-size:18px;font-weight:300;\"><p>&#8220;Thank you for your warm &amp; welcoming manner in welcoming Gordon. When he passed by your desk &amp; the assistance and support you offered us in managing Helens care. Our experience at Patrick Ferry House was appreciated and first class.&#8221;<\/p>\n<\/div><div class=\"vcex-testimonials-fullslider-author clr\" ><div class=\"vcex-testimonials-fullslider-author-name\">Lester Family<\/div><\/div><\/div><\/div><\/div><\/div><\/div>[\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; wpex_bg_overlay=&#8221;color&#8221; wpex_fixed_bg=&#8221;fixed&#8221; css=&#8221;.vc_custom_1552270312348{padding-top: 80px !important;padding-bottom: 80px !important;background-image: url(https:\/\/highgrove.co.nz\/wp-content\/uploads\/2019\/03\/DSC_4913.jpg?id=3686) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; wpex_bg_position=&#8221;center center&#8221; wpex_bg_overlay_color=&#8221;#000000&#8243; wpex_bg_overlay_opacity=&#8221;.4&#8243;][vc_column css=&#8221;.vc_custom_1521719321579{margin-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; css=&#8221;.vc_custom_1520965567146{margin-top: -50px !important;padding-top: 100px !important;}&#8221;][vc_column][vc_tta_accordion][vc_tta_section title=&#8221;Who owns the village?&#8221; tab_id=&#8221;1493349136793-e9f2e6c4-27b7&#8243;][vc_column_text]The village is owned and operated&hellip;<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Highgrove Retirement Village Information - Frequently Asked Questions<\/title>\n<meta name=\"description\" content=\"Check out our frequently asked questions on our website to learn more about the process, the village and the people who own and run the retirement village.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/highgrove.co.nz\/frequently-asked-questions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Highgrove Retirement Village Information - Frequently Asked Questions\" \/>\n<meta property=\"og:description\" content=\"Check out our frequently asked questions on our website to learn more about the process, the village and the people who own and run the retirement village.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/highgrove.co.nz\/frequently-asked-questions\/\" \/>\n<meta property=\"og:site_name\" content=\"Highgrove Retirement Village in Albany, Auckland. 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