The Highgrove Family

Friendly, approachable, caring – qualities our staff have in abundance. Experts in their respective fields, our team view Highgrove as their second home.

Operations Team

Geraldine Ferry

Director

Co-founder, owner and matriarch. Originally born in Singapore and a former UK registered nurse, Gerrie came to NZ with her Scottish husband Patrick Ferry and family in 1994.  Her experience running a 60 bed hotel in London for 6 years gave her a sound understanding on what it means to deliver consistent, quality service; something which inspired her vision for Greenview Park and Highgrove.

Khim Fletcher (nee Ferry)

Managing Director

Born London and brought up in France, Khim was groomed for her role since High School by her parents Patrick & Gerrie. Khim worked all school and university holidays in various roles from the ground up; receptionist, cleaning, cooking, and onsite management. Graduating from the University of Auckland, BCom (Finance) & BA (French), she joined the Management team in 2004 becoming the Managing Director in 2007. She is currently the youngest member of the Retirement Village Association Pioneers Club.

Now married to Andrew Fletcher with 3 children (all under 5), Khim really understands what it means to maintain close family ties.

Linda McFadyen

General Manager

Linda has been a long serving member of the Highgrove team, starting as a part-time office assistant in 2006 and working through the ranks to now be the General Manager and a Director. Skilled at systems and process (no doubt from her days as a software developer in which she has degree in software development), Linda keeps everything ticking along smoothly.

Originally from Scotland, Linda loves her role which is never dull and no two days are the same. But what she loves the most is the people – the team she works with and the residents – who together create the warm, welcoming family atmosphere she loves.

Patrick Ferry

Operations Manager

Also born in London, and raised in France, Patrick too was introduced to the family business at an early age – whether running around the construction site “assisting” the builders as a young teen to working on the tools as a labourer/hammer hand whilst at university. He is still known to cover the maintenance person from time to time.

Patrick has a bachelor’s degree in property and spent four years in the UK as a site manager and project manager. However, the call of family was too strong and Patrick returned to NZ and the family business in 2012.

Andrew Fletcher

Legal Counsel / Contracts & Compliance Manager

Andrew has bachelor’s degrees from the University of Otago in Law and Science (Ecology). Prior to joining the family business in 2011, Andrew was a solicitor with the Auckland law firms Simpson Grierson and Sanderson Weir.

Andrew takes care of all aspects of contracting and compliance for the family business and together with his wife Khim, is raising their three young children.

Resident Care & Sales

Deborah Harris

Village Manager

Deborah has been with Highgrove since 2010, progressing through the ranks to become the Village Manager in 2013.

Originally from Lancashire England, Deborah “escaped” to New Zealand in 1996, and considers herself to be an honorary New Zealander. She has travelled extensively with her Casino background providing many opportunities for her to gain new skills along the way – many of which are now put to good use around the village.

Deborah describes Highgrove as like coming home. Residents frequently visit her office for a chat, sharing stories which she finds interesting and inspirational.

Pearl Soberdila

Clinical Manager

Pearl completed her nursing training the Philippines before moving to New Zealand in 2011. Originally Pearl worked as Registered Nurse at Highgrove before being promoted to the position of Clinical Coordinator and more recently, Clinical Manager.

Passionate about elder care, Pearl ensures all residents healthcare needs are met.

Maureen Wharfe

Sales Manager

With a long career in Real Estate Sales and Management, preceded by managerial positions in construction, and interior design, Maureen relished the opportunity to make the natural progression to Retirement Village sales. With Highgrove, she was immediately impressed with the caring environment evident in this family run Village.

Maureen enjoys providing a personalised service catering for the individual needs of elderly clients and gets immense satisfaction from helping them settle happily into their new homes.

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Thank you for your warm & welcoming manner in welcoming Gordon. When he passed by your desk & the assistance and support you offered us in managing Helens care. Our experience at Patrick Ferry House was appreciated and first class.

Lester Family

It was good to see the happy atmosphere at the party and the staff all joining in. Jet is in good hands.

Jill, Karleen & Selwyn

Thank you for the wonderful care and consideration of Nelson.

Nelson’s family

A warm thank you for the care and attention you have given to Bert over the last 2 years, it has been very much appreciated.

Bob, John, Barbara and families

Thanks for the consideration and dedication you show towards my Dad. His profession was one of ‘caring’ for people less fortunate, so it is nice to know he is now on the receiving end. Keep up the good work.

Megan

Thank you all for making my family so welcome, we won’t forget your hospitality and kindness towards us. I am so glad that I picked Patrick Ferry House for Bevan’s last days, he felt safe and secure there.

Carole and all my family

Thank you for the good care you have given Mike over the last week. I appreciate the attention you give him which gives me the opportunity to recharge my batteries.

Pat Scott

Thanks Patrick Ferry House, we’re so lucky to have picked you!

Janet Templeman & Leonie Gallaher

I cannot praise the staff enough. They hold my mum’s hand, pat her forehead, they pop in and out even when they are not rostered to look after her. They interact with my sister and I, comforting us by giving a casual pat on the shoulder to make sure we’re ok, always showing great concern.

Patrick Ferry House

My mother felt comfortable as soon as she arrived at Patrick Ferry House and immediately joined in with the activities. We could see she felt safe and secure. We were able to relax in the knowledge that our mum was being looked after so well.

Patrick Ferry House